At Everetic.in, customer satisfaction is our top priority. We work hard to deliver the highest quality cleaning services. However, we understand that sometimes things may not go as planned. This Refund Policy outlines the conditions under which refunds may be issued.
Refunds are considered only in the following cases:
Service Not Provided: If a scheduled service was not delivered due to our fault (staff unavailability, operational issue, or cancellation by Everetic).
Advance Payment Cancellations: If you cancel your booking at least 24 hours before the scheduled service time, you will be eligible for a full refund of any advance payment.
Service Issues: If you are not satisfied with the service quality, you must notify us within 24 hours of service completion. Our team will first attempt to resolve the issue with a re-cleaning or corrective measure before considering a refund.
Refunds will not be applicable under the following conditions:
Cancellations made within 4 hours of the scheduled service time.
If our cleaning staff arrives at the location but is unable to perform the service due to denial of entry, incorrect address, or customer unavailability.
If dissatisfaction is reported after 24 hours of service completion.
For partial dissatisfaction (e.g., one small area missed), we may provide a free touch-up instead of a refund.
If the service was performed as booked but the customer expected extra tasks not included in the service package.
All eligible refunds will be processed within 7–10 working days after approval.
Refunds will be credited to the original payment method (bank account, UPI, wallet, or card).
In some cases, banks or payment gateways may take additional time, for which Everetic will not be held responsible.
In special cases where only part of the service could not be completed due to operational reasons, Everetic may offer a partial refund or service credit for future bookings.
To request a refund, please contact us within the eligible time frame:
📧 support@everetic.in
